About You:
You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada's Best Managed Companies for the 13th year in a row, with a Platinum Club designation! 

Located in our Toronto office and reporting to the Vice President, Enterprise Architecture, this role is a critical primary liaison between business stakeholders & users and our outsource provider for critical core business platforms such as but not limited to; NetSuite, Salesforce SPIFF, SAP Concur and our future HRIS. Drive delivery excellence from outsourced support teams while ensuring business needs are met and cross-platform integration success. Foundational role in an expanding Business Applications team with significant growth potential. 

This role offers significant career development opportunities as Avison Young's Business Applications function matures. Work closely with director & VP -level leadership, gain exposure/shape enterprise architecture strategy, and expand scope as the team grows.  

The base salary is aligned with market data and is estimated to range from $130,000-$160,000 with the ability to achieve additional compensation through a bonus. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity. This posting is for an existing vacancy within our organization.

• Maintain internal relationships with finance, operations, and accounting leaders in multiple territories.  
• Partner with global accounting liaison team on core requirements, feasibility, priority and delivery 
• Translate business requirements into technical specifications and acceptance criteria 
• Communicate roadmaps, issues, and system changes 
• Oversee with our outsource provider, the delivery of incidents, changes, and enhancements 
• Hold vendors accountable to SLAs and quality standards 
• Coordinate across multiple support partners 
• Escalate issues and track resolution 
• Conduct regular service performance reviews with outsource teams 
• Handle routine vendor payment processing through to AP 
• Advise strategy and evolution for assigned applications to IT Leadership 
• Prioritize enhancement requests and system improvements 
• Monitor system health, usage, and business value 
• Maintain application documentation and standards 
• Co-ordinate any onboarding of new applications into the Portfolio 
• Ensure critical Training Resources are integrated into wider Training Capabilities within AY  
• Align with Enterprise Architecture  
• Partner with CRM Director on Salesforce integrations 
• Collaborate with BI/Data teams on operational analytics requirements within scope 
• Work with outsourced automation teams on process improvements 
• Ensure data quality across integrated systems 
• Lead implementation of new features & changes within portfolio of Applications 
• Participate in cross-platform process  
• Manage system upgrades and migrations 
• Ensure proper testing and change management 

• 5+ years managing enterprise business applications 
• Experience with NetSuite or similar ERP platforms 
• Proven vendor management and outsource coordination 
• Understanding of system integrations and data flows 
• Strong business acumen in finance and revenue processes 
• Excellent communication and stakeholder management skills

Preferred Qualifications 

• NetSuite certification or administration experience 
• Prior work in outsourced IT environments 
• Experience with Spiff, Concur, or similar platforms 
• Knowledge of Salesforce integrations and Lead to Cash processes 
• Commercial real estate or professional services background 

Our Equal Opportunity Commitment